Digital Products Refund Policy

Digital Products

All digital product sales are final once the product has been delivered, downloaded, or accessed.

Due to the immediate accessibility and reproducible nature of digital content, we do not offer refunds, returns, or exchanges for downloaded eBooks, digital workbooks, educational guides, prerecorded courses, or other digital materials.

Exceptions

Refund requests may be reviewed under the following circumstances:

Duplicate purchases of the same product.
Technical errors that prevent access and cannot be resolved.
Delivery of an incorrect digital product.
A product that materially differs from its advertised description.
Other circumstances where a refund is required by applicable law.

Customers must contact our support team within seven (7) days of purchase to request assistance. This period does not limit any statutory rights.

Customer Responsibility

Before completing a purchase, customers are encouraged to review the product description, format, compatibility requirements, and included materials.

Failure to use, complete, or implement a purchased educational product does not qualify for a refund.

Payment Disputes

We encourage customers to contact Activate U LLC before initiating a payment dispute so we can attempt to resolve any concerns promptly.

Nothing in this policy limits customers’ rights under applicable law or their payment provider’s dispute procedures.

Digital Products Refund & Return Policy