Coaching and One-to-One Services
Payment is due when an appointment is scheduled. A client who cancels or requests a change at least 24 hours before the scheduled start may reschedule once or request a refund. With less than 24 hours' notice, the client may receive one courtesy reschedule within 30 days; otherwise the payment is nonrefundable. A no-show forfeits the session fee. If Activate U LLC cancels and cannot provide a suitable replacement time, the client may choose a full refund.
Live Classes, Workshops, and Events
Unless a specific event states different terms, cancellations made at least seven calendar days before the event are eligible for a refund. Cancellations made fewer than seven days before the event may be transferred once to a comparable future event, when available. Missed events and unused access are nonrefundable. If Activate U LLC cancels an event, the purchaser will receive a transfer option or refund.
Digital Products and Downloads
All digital product sales are final once the product has been delivered, downloaded, or accessed.
See the full Digital Products Refund Policy for exceptions, assistance, customer responsibilities and payment disputes.
Digital purchases are licensed for the purchaser's personal, noncommercial use. They may not be copied, shared, resold, posted online, or distributed to a group unless the purchase includes a group license.
Physical Merchandise
Eligible physical items may be returned within 30 calendar days after confirmed delivery. Items must be unworn, unwashed, unused, and in original condition. Customized, personalized, downloadable, gift-card, clearance, and final-sale items are not returnable unless defective or incorrect.
The customer pays return shipping unless the item arrived damaged, defective, or different from the order. Original shipping charges are nonrefundable except when required by law or when Activate U LLC made the fulfillment error. Contact support before returning an item; unauthorized returns may be delayed or refused.
Refund Processing
Approved refunds are issued to the original payment method. Allow 5–10 business days after approval or returned-item inspection for the financial institution to post the credit. Processing time by the bank or card issuer is outside Activate U LLC's control.
To request help, use the Product/Order Support pathway or email hello@istaymad.com. Include the purchaser's name, order number, purchase date, item or service, and requested resolution. Do not send full payment-card details.
Nothing in this policy limits a consumer right that cannot lawfully be waived.