Order Processing
Physical-product orders are normally prepared for shipment within 3–7 business days, unless a product page or checkout states a different processing period. Business days exclude weekends and federal holidays. Processing time is separate from carrier transit time.
Shipping and delivery dates are estimates, not guarantees. When tracking is available, it will be sent to the email used at checkout. Customers are responsible for entering a complete and accurate delivery address. Contact support immediately if an address needs correction; an address cannot always be changed after fulfillment begins.
If an order cannot ship within the time promised at checkout, or within 30 days when no shipment time was stated, the purchaser will be notified and offered the choices required by applicable law, including consenting to a delay or canceling for a refund.
Delayed, Lost, Damaged, or Incorrect Orders
Carrier delays may occur after an order leaves fulfillment. Contact support if tracking has not updated for seven business days or if the package has not arrived within seven days after the estimated delivery date.
Report a damaged, defective, or incorrect item within seven calendar days after delivery. Include the order number, a description, and clear photographs of the item and packaging. When the claim is approved, Activate U LLC will provide an appropriate replacement, return instructions, store credit, or refund.
Activate U LLC is not responsible for packages delivered to an address entered incorrectly by the customer or for packages marked delivered and later lost or stolen, but support will assist with a reasonable carrier inquiry.
Returns and Exchanges
Request authorization within 30 days after delivery. Eligible items must be unworn, unwashed, unused, and in original condition. Return shipping is the customer's responsibility unless the item is defective or incorrect. Size exchanges depend on inventory and may be handled as a return and new order.
Customized, personalized, gift-card, clearance, final-sale, and digital items are not eligible for return except when defective, incorrect, or otherwise required by law.
International Orders
If international shipping is offered, the customer is responsible for customs duties, import taxes, brokerage fees, and local charges unless checkout clearly states otherwise. Customs delays are outside the estimated carrier window.
Support
For support, use the Product/Order Support pathway and include the order number. Do not mail an item until return instructions are provided.